Communicators are responsible for receiving and dispatching emergency and follow-up calls for service to police field units, complaint taking, and re-directing 911 emergency calls as required.
- Remain current and comply with all Service directives, memorandums, policies and procedures;
- Be familiar with the Windsor Police Service Business Plan and the stated objectives of the Windsor Police Service;
- Dispatch and co-ordinate police field units;
- Telephone complaint taking, includes answering 911 emergency calls and transferring calls if necessary;
- Receive and transmit information to/from public or police;
- Monitor up to six radio channels for transmissions;
- Run CPIC checks on persons and vehicles, and provide relief to CPIC as required;
- Attend court and give evidence when required.
- Must possess a grade 12-graduation diploma or equivalent as recognized by the Ontario Ministry of Education;
- Must have a typing speed of 40 words per minute;
- A passing grade of 70% in “CritiCall” testing is required to proceed in the recruitment process;
- Must be able to demonstrate a high level of interpersonal and communication skills;
- Minimum of 6 months work experience to develop skills required to work in a team environment;
- Must become proficient in the 10-Code and phonetic alphabet;
- A psychological test is required.
- High level of coordination is required for visual and audio attention to multiple computers and use of mouse and foot pedals;
- Sustained periods of sitting throughout a shift where relief from attachment to work station is not always readily available;
- Position duties are generally limited to own work station;
- Monitors multiple screens for entire shift while dispatching;
- Careful listening when call taking and for routine radio transmissions.