Compliments | Public Complaints

Compliments

​​The Windsor Police Service welcomes your feedback, both positive and negative, concerning the actions of our members. If you've recently observed a member of the WPS going that extra mile we'd like to hear from you.

We'll make sure that the deed does not go unacknowledged.

Please let us know how we're doing by sending us an e-mail at info@windsorpolice.ca​.

Helpful information to include:

  • Your name
  • Address
  • E-mail address
  • Phone Number
  • Officer's name and badge number 
  • Details of the commendation



Public Complaints
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If there is a complaint about the conduct of an officer, or any objections about the services or policies of the Windsor Police, complaints can be submitted to the Office of the Independent Police Review Director (OIPRD), or directly to the Professional Standards Branch at (226) 674-1360 x 21.

The Office of the Independent Police Review Director is an arms-length agency of the Ontario Ministry of the Attorney General, staffed entirely by civilians. This means the decisions by the OIPRD are independent from the Ontario government, the police and the community.

The OIPRD’s goal is to provide an independent, transparent, accessible and effective oversight system that will build confidence and trust in the public complaints process. 



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Complaints Process 

There are two types of complaints that can be made:

  • Against the policies of, or services provided by the Windsor Police Service
  • Against the conduct of a Windsor Police Service officer
The administration of public complaints will be overseen by the Office of the Independent Police Review Director (OIPRD), an arms-length civilian agency of the Ontario Ministry of the Attorney General. The OIPRD is responsible for receiveing, overseeing, monitoring, and dealing with all public complaints against police in Ontario.

How to make an OIPRD complaint:

  • ​Visit the OIPRD website to make a complaint online;
  • Select MAKE A COMPLAINT
  • Select COMPLAINT FORMS
  • Select ONLINE FORM
  • Fill out the form and submit it to the OIPRD through their website or in the following manner:
    • Email: oiprdcomplaints@ontario.ca​
    • Phone: 1-877-411-4773
    • Fax: 1-877-415-4773
    • Mail form to: Office of the Independent Police Review Director
      • ​655 Bay Street, 10th Floor
      • Toronto, Ontario
      • M7A2T4
If you require further assistance or would like to speak to the Windsor Police Service's Professional Standards Branch about your concerns regarding the policies of the services provided by the WPS, or about the conduct of a WPS police officer, you can contact the office at (226) 674-1360 x21.

You may also attend the Professional Standards Branch office at: 2nd Floor - 250 Windsor Avenue​.

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​Note:

E-mail should NOT be used for reporting crimes, requesting Police assistance, or Freedom of Information requests.  Please call WPS Dispatch at 519-258-6111 for any of the above.


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